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The Customer Agreement
Why is the MEMS and Nanotechnology Exchange customer agreement necessary?

We must have this agreement in place in order to approve your business account. We have tried to make this agreement as simple and user friendly as possible.

How do I obtain the customer agreement?

An HTML version of the MEMS and Nanotechnology Exchange customer agreement is available on the MEMS and Nanotechnology Exchange web site http://www.mems-exchange.org/policies/customer_agreement

If you wish to have a customer agreement form sent to you via regular postal mail, please contact us by e-mail or by telephone at 703-262-5375

Is it possible to modify the MEMS and Nanotechnology Exchange customer agreement?

Please try to avoid requesting modifications to the MEMS and Nanotechnology Exchange customer agreement. The requested fabrication service can quickly commence if the agreement is not modified. Customers who have requested changes in the customer agreement can experience significant delays for your legal office and our legal office to negotiate any proposed changes, and there is very little the MEMS and Nanotechnology Exchange can do to speed up the negotiations. However, if your legal office absolutely will not accept our agreement as it is written, please contact us directly at 703-262-5368 and send your proposed changes to:

Attn: Accounts
MEMS and Nanotechnology Exchange
1895 Preston White Drive, Suite 100
Reston, VA 20191-5434
Or fax to: 703-262-5367.

But again, we need to remind you that the process of negotiating any changes can take a very long time.

Who should accept the customer agreement?

This is a question that can only be answered by your organization. This person must be someone who is authorized to accept agreements on behalf of your organization.

Regardless of who accepts the agreement, it is very important that every user of a MEMS and Nanotechnology Exchange business account be aware of the terms of the agreement. Every user should read the Customer Agreement and the MEMS and Nanotechnology Exchange Policies before requesting fabrication services.

How often do I need to accept a Customer Agreement?

Once. You only need to accept a Customer Agreement when you first apply for a business account.

What if I leave my employer?

If you leave your current organization and wish to continue using the MEMS and Nanotechnology Exchange, you will need to apply for a new business account, and someone with appropriate authority will need to sign a new customer agreement on behalf of your new organization.